Partner Technical Services (PTS) is a benefit provided to members in the Microsoft Partner Network to ensure success throughout the business cycle. PTS includes services offerings with packaged and custom solutions that can help increase revenue, accelerate the sales cycle, win more deals, beat competitors, expand a skill set, provide more reliable deployments, and increase customer satisfaction. PTS Technical Consultants have the latest product, technical sales, and delivery expertise and are committed to partner enablement via knowledge transfer. Through delivery of effective guidance, our consultants share best practices empowering partners to continually deliver high-quality engagements to customers. You can reach us at +44-844-800-6006 Option 4 with your organization name and contact information or email us at ukpts@microsoft.com
We serve partners with one of the following Competencies,
- Gold Competency Partners (50 Advisory hours)
- Silver Competency Partners (20 Advisory hours)
- Registered Partner with MAPS D&D subscription (10 Advisory hours)
- Cloud Accelerate Partners (5 Advisory hours)
You can leverage us for the below services,
Technical Presales Assistance
Feature overview and comparison guidance - Get help overcoming customer objections and positively positioning Microsoft technologies. Consultants offer assistance with configurations, cost of doing business, and competitive sales.
RFP Desk - Get help with your response to a request for proposal (RFP) or request for information (RFI). Work directly with a Microsoft expert to help answer technical questions related to Microsoft products and solutions.
Business value guidance - Consultants can help you compare proof points, along with total cost of ownership, return on investment, performance, and licensing information. You can also receive product demonstrations and information about scalability, interoperability, and migration.
Proof of concept guidance - Find the right Microsoft solutions for your customers, and be able to prove the solutions’ value in advance. Consultants help you understand your customers’ current environments and business requirements, while covering technical and functional topics relevant to your customers’ business needs.
Solution architecture guidance - Develop the right architecture for your customers’ specific situation. A team of experts provides technical recommendations to help you build Microsoft solutions that solve your customers’ challenges.
Technical licensing guidance - Get answers to product licensing questions that revolve around your solutions and client access license (CAL) requirements, including licensing benefits of different product versions, technical licensing concepts, and product use rights.
Test environment support - Find assistance with troubleshooting proof-of-concept and test-bed environments. All troubleshooting is done on a best-effort basis to show and demonstrate new product features; Microsoft is not responsible for any data on the test bed.
If you do not find an exact solution to fit your needs in the preceding list, contact a Microsoft Partner consultant. Consultants can guide you to the best selections to create a custom solution to fit your business needs.
Cost and delivery information
Cost - Technical Presales Assistance is deducted from your available partner advisory hours. The cost varies, based on delivery time (in hours), for customized solutions.
Exception: Partners with silver or gold competencies receive presales support at no charge for deals worth US$3,000 or more. The US$3,000 revenue minimum does not apply to deals made for cloud services or free software like Windows Internet Explorer. To qualify for no-charge Technical Presales Assistance, you must provide the customer name and details of the project to the Microsoft consultant with whom you work. You can also access unlimited online support through the Partner Support Community.
Delivery - Technical Presales Assistance is presented by Microsoft consultants through remote engagement, which may include phone, email, Microsoft Office Live Meeting, or Microsoft Lync.
Deployment services
Migration assistance - Help your customers successfully move to Microsoft solutions. Consultants evaluate your customers’ current systems to identify elements for migration, and provide guidance for helping customers move users, accounts, and data.
Deployment guidance - Apply best practices and strategies to deploy Microsoft products and solutions.
Solution guidance - With its focus on a single technology or a specific cross-technology solution, this technical training and deployment guidance can help you expand your skills and reach new markets.
Scenario guidance - Receive step-by-step comprehensive and detailed technical answers to the most frequently asked questions about specific products.
Development services
Development guidance - Deliver more effective solutions with development advice and best practice recommendations that support common architectural, development, and application lifecycle management challenges.
Design and implementation guidance - Increase success with help from Microsoft consultants with expertise in general infrastructure planning and implementation planning.
Architecture guidance - Reduce implementation risk with this strategic guidance. Consultants can help you assess the most important development and implementation issues or risks (such as complexity, size, or importance).
Technical Enablement
Expand your skill set, implement reliable deployments, and develop with confidence by taking training courses with content created and delivered by Microsoft Services. The Microsoft experts leading these courses have the latest product, technical sales, and delivery expertise and a strong commitment to partner enablement. Throughout these courses, consultants share best practices that can empower you to continually deliver high-quality engagements to your customers.
Cost and delivery information
Cost - Advisory Services are deducted from your available partner advisory hours. The cost will vary based on delivery time (in hours) for customized solutions. You can also access unlimited online support through the Partner Support Community.
Delivery - Advisory Services are presented by Microsoft consultants through remote engagement, which may include phone, email, or Microsoft Office Live Meeting or Microsoft Lync.
Microsoft Partner Services Organization - EMEA
Phone: +44 844-800-6006 Option 4
Email: ukpts@microsoft.com
Microsoft Partner Services Organization - EMEA team is available from 8 AM - 5 PM UK Time Monday – Friday