The System Center 2012 Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). Service Manager provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. The System Center Service Manager 2012 Authoring Console can be customized to meet customer requirements. In these new labs, find out how to get started with the Service Manager 2012 Authoring Tool, learn to work with a generic form, and modify the existing Service Manager 2012 form.
Ready to learn other ways to streamline your data center? Learn how to simplify repeated management with Orchestrator in these recent virtual labs.
Virtual Labs are free, hands-on learning environments—no complicated installation
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Basic Customizations for System Center Service Manager 2012 | These new virtual labs cover practical Service Manager tasks, for example: how to extend Service Manager, create and seal management packs, extend the CMBD for new and existing class types (and relationships between them). Learn to use the Service Manager Authoring Tool. Find out how to customize forms and add them to new management packs and add new components. Note: the lab spins up two windows: one is the lab environment, and the second is the step-by-step guide documentation. |
System Center 2012 SP1 empowers you with a common management toolset for your private and public cloud applications and services. Download System Center 2012 SP1 for trial at the TechNet Evaluation Center.
Useful Resources
- Video: "2010-2012 Upgrade Scenarios": Best practices, tools, documents,
troubleshooting and resources that help you upgrade a Service Manager 2010
production installation to Service Manager 2012 - Technical Documentation for Service Manager
- Server and Cloud Platform Forums
- Microsoft System Center Team Blog
- MVA System Center 2012 Service Manager course