Customers who have successfully used Yammer as a communication and planning tool for Office 365 deployment share their best practices for the transition on The Yammer Blog.
They advise creating a group for specific audiences (i.e., pilot users, project team and testing) related to the deployment. Use these groups for communication about deadlines, requirements and updates to the information for the change. Use Yammer for Q&As by creating a New to Office 365 group, share #how-to-tips and collect feedback through a group or use a topic hashtags.
Another tip: Share the plan. Communicate changes openly on Yammer and encourage community engagement. “Lessen the surprise by increasing the transparency.” Host a YamJam about the change, migration and transition.
Finally, equip local teams with tools to help with the change on the actual migration days. This could include How-To print outs for specific product needs, or providing short training options that are specific to people’s needs around the change.
Head over to The Yammer Blog to get more details on these best practices, and how to continue the conversation post-migration.
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Athima Chansanchai
Microsoft News Center Staff