We’ve gathered together the top Microsoft Support solutions to the most common issues experienced using Microsoft Lync 2010 (updated quarterly).
1. Solutions related to Sign on and authentication – Internal users:
- Lync downloads and updates
- Lync 2010 Client Authentication
- The New Lync Connectivity Analyzer
- Sign in to and out of Lync 2010
- Failed TLS connection between unified communications peers generates an Schannel warning
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Description of the Microsoft Lync for Mac 2011 14.0.5 update
- Certificate Requirements for Internal Servers
- Deploying Mobility
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
2. Solutions related to Sign on and authentication – External users:
- The New Remote Connectivity Analyzer
- Lync downloads and updates
- Lync Firewall Rules Viewer
- Configuring Reverse Proxy for Lync Server 2010 Mobility
- The New Remote Connectivity Analyzer
- The New Lync Connectivity Analyzer
- LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
- How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
- Lync Server 2010 certificate requirements for user access
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
3. Solutions related to viewing your Federated (public) Contact's Information (presence, contact card, status) and/or Initiate IM:
- Microsoft Lync 2010 Photo Experience
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
- Known issues that occur with public instant messaging and Lync Server or Communications Server
- Lync Server 2010, Best Practices Analyzer
- Microsoft Remote Connectivity Analyzer
4. Solutions related to Certificate setup:
- LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
- Lync Server 2010 certificate requirements for user access
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Preventing Lync Server certificate expiration
- Certificate Infrastructure Requirements
- Configure Certificates for Front End Servers
- Request Certificates in Advance (Optional)
- Lync downloads and updates
- Lync Server 2013 Best Practices Analyzer
5. Solutions related to Installation and uninstallation issues (using Msiexec, updates, Office Communicator Automatic Updates, and pilot cleanup):
- Deploying Lync – Jump Start Series
- LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products
- Certificate Authentication in Lync Server 2010 and Enterprise PKI
- Lync Server evaluation period has expired
- Lync Server Setup or Remove Lync Components fails on Windows Server 2012 or Windows Server 2008 R2 SP1
- Description of the Microsoft Lync for Mac 2011 14.0.7 update
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Deploying Lync Server 2010 Enterprise Edition
- Troubleshooting - Resources and Tools for IT Professionals | TechNet
- Lync downloads and updates